FAQs

Customer Care

Welcome to our FAQs page! We've rounded up the most common
questions to help you find what you need quickly. If your query isn’t covered
here, don’t hesitate to get in touch – our friendly team is always happy to
help!

Ordering & Delivery

Below are some of are common questions about orders

How long will my order take to arrive?

Orders are typically delivered within 3-5 working days. For
next-day delivery, place your order before 1 PM (subject to availability).

Do you deliver outside the UK?

Currently, we only deliver within the UK.

Do you offer pallet deliveries?

We do for certain postcodes, please get in touch for pricing help@animall.co.uk

What Are The Truck Delivery Cut-off Times

Animall Crown Corner – Monday before 2pm
Animall Hertford – Wednesday before 2pm
Animall Littlebury – Friday before 2pm

Returns & Exchanges

Below are some common questions about returns, and exchanges

What is your returns policy?

We accept returns within 14 days of purchase, provided the
items are unused, in original packaging, and accompanied by proof of purchase. Please email us help@animall.co.uk

What if my order arrives damaged?

Please contact us within 48 hours with photos of the damage, and we’ll sort it out ASAP, email us at help@animall.co.uk

Payment

What payment methods do you accept?

We accept Visa, Mastercard and most major debit/credit cards – sorry no American
Express.

Is it safe to pay online?

Absolutely! We use secure payment gateways to ensure your details are safe.

Contact Us

Have more questions? Drop us a line—we’d love to hear from you! You can reach us via email at help@animall.co.uk or via telephone to 01277 375647

Or enquiries by post can be made to the ecommerce office at:

Animall Ecom Department
EAF Group Ltd
Frieze Hall Farm
Coxtie Green Road
Brentwood
CM14 5RE