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Shipping Information
Delivery Options
- YODEL Standard Delivery: 2-3 working days
- Express Delivery (DPD): 2-3 working days
- Christmas Delivery : Last shipping day will be 22nd Dec 2025.
Order Processing
Orders processed before 10am will be shipped the same day. Orders processed after 10am will be shipped the next working day.
Tracking Your Order
When your order is dispatched, you will receive a tracking number by email. Please allow up to 24 hours for the tracking information to update on the carrier’s website.
You will also receive a notification when your parcel is out for delivery.
If item is not delivered in 5 working days , contact us with your inquiry.
Delivery Attempts and Notifications
If you miss a delivery, please contact the carrier to arrange a re-delivery. After three unsuccessful delivery attempts, the parcel will be returned to us and a refund will be processed.
Safe Place or Neighbour Delivery
You can choose to have your parcel left in a safe place or with a neighbour.
Order Cancellations
Changed your mind? You may cancel your order by phone or email before it has been processed and dispatched. Once shipped, cancellations are no longer possible. However, you can return your order following our returns policy below.
Customer Care
Delivery & Returns
Shipping & Returns FAQs
Below are some common questions about shipping, returns, and exchanges
How long will my order take to arrive?
Orders are typically delivered within 2-3 working days. If the item is not delivered in 5 working days, feel free to contact us. For
next-day delivery, place your order before 10AM (subject to availability).
Do you deliver outside the UK?
Currently, we only deliver within the UK.